At Online American Store, we take pride in offering high-quality American-themed products that celebrate our nation’s spirit. We want you to be completely satisfied with your purchase of our American Flags, Christmas Decorations, Baseball Caps, and other patriotic items. If you’re not happy with your order, our straightforward returns and exchanges policy is here to help.

Important Note: We’re unable to accept returns or exchanges for personalized items, seasonal products after their holiday has passed, or items from clearance sections. This includes custom Christmas Ornaments with personalization and seasonal collections like Christmas Decorations purchased after December 25th.

Return & Exchange Eligibility

We Accept Returns & Exchanges For:

  • Items in original condition with tags attached
  • Unworn, unwashed clothing from our Christmas or American collections
  • Undamaged home decor items
  • Products with manufacturing defects
  • Items returned within 15 days of delivery

We Cannot Accept Returns For:

  • Personalized or custom-made products (e.g., customized Christmas Ornaments)
  • Seasonal items purchased after their relevant holiday
  • Opened or used accessories
  • Items damaged due to customer mishandling
  • Clearance or final sale items

Return Process

Step 1: Submit Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Online American Store Team, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify – Size Issue, Defective, Wrong Item, etc.] Preferred Resolution: [Refund / Exchange for (specific product)] I confirm that the item(s) are in original condition with tags attached. Thank you, [Your Full Name] [Your Email Address]

Step 2: Wait for Authorization

Our customer service team will respond within 2 business days with a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Package your items securely and ship to:

Online American Store Returns
1885 Glenview Drive
DAYVILLE, US 06241

Please include your Return Authorization Number clearly on the package.

Step 4: Processing

Once we receive your return, we’ll inspect the items and process your refund or exchange within 5-7 business days.

Refund Information

Refund Timeline & Method

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 3-5 business days to appear in your account after processing
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same return process outlined above
  2. Specify your desired exchange item in your email
  3. We’ll ship your new item once we receive your return
  4. For expedited exchanges, contact us about our advanced exchange options

International Customers: As we ship globally (excluding Asia and select remote areas), please note that return shipping costs for international orders are the responsibility of the customer. Refunds will be processed in US dollars, and your financial institution will determine the final amount in your local currency.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and provide a prepaid shipping label when appropriate.

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Response Time: Within 2 business days

Address: 1885 Glenview Drive, DAYVILLE, US 06241

Thank you for shopping with Online American Store – where American pride meets customer satisfaction!