Celebrating American Pride with Quality Service
Shipping Information
At Online American Store, we’re committed to delivering your patriotic purchases with care and efficiency. Here’s what you need to know about our shipping process:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipping | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipping | FREE on orders over $50 | EMS |
Returns & Exchanges Policy
We take pride in offering high-quality American-themed products that celebrate our nation’s spirit. If you’re not completely satisfied with your purchase, our straightforward returns policy is here to help.
⚠️ Important Return Restrictions
We cannot accept returns or exchanges for the following items:
- Personalized or custom-made products (e.g., customized Christmas Ornaments)
- Seasonal items purchased after their relevant holiday (e.g., Christmas Decorations bought after December 25th)
- Clearance or final sale items
- Opened or used accessories
- Items damaged due to customer mishandling
Return & Exchange Eligibility
We gladly accept returns and exchanges for items that meet the following criteria:
- Items in original condition with tags attached
- Unworn, unwashed clothing from our Christmas or American collections
- Undamaged home decor items
- Products with manufacturing defects
- Items returned within 15 days of delivery
Return Process – Step by Step
1Submit Return Request
Within 15 days of receiving your order, email us at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Online American Store Team,
I would like to request a return/exchange for my recent purchase.
Order Number: [Your Order Number] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify – Size Issue, Defective, Wrong Item, etc.] Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are in original condition with tags attached.
Thank you,
[Your Full Name] [Your Email Address]
2Wait for Authorization
Our customer service team will respond within 2 business days with a Return Authorization Number and shipping instructions.
3Ship Your Return
Package your items securely and ship to:
1885 Glenview Drive
DAYVILLE, US 06241
Please include your Return Authorization Number clearly on the package.
4Processing
Once we receive your return, we’ll inspect the items and process your refund or exchange within 5-7 business days.
Refund Information
Refund Timeline & Method
| Processing Time | 5-7 business days after we receive your return |
| Refund Method | Refunds issued to your original payment method |
| Credit Card/PayPal | 3-5 business days to appear in your account after processing |
| Shipping Costs | Original shipping fees are non-refundable |
Exchange Process
For exchanges (size, color, or different product):
- Follow the same return process outlined above
- Specify your desired exchange item in your email
- We’ll ship your new item once we receive your return
- For expedited exchanges, contact us about our advanced exchange options
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and provide a prepaid shipping label when appropriate.
Questions? We’re Here to Help!
Our customer service team is dedicated to ensuring your satisfaction with our American-themed products.
Email: [email protected]
Response Time: Within 2 business days
Address: 1885 Glenview Drive, DAYVILLE, US 06241
Thank you for shopping with Online American Store – where American pride meets customer satisfaction!